Privacy Policy
Khitan Coop is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and share information when you use our website, mobile application, and related services.
1. Information We Collect
We may collect the following categories of information:
- Account information: name, email address, phone number, password, and login details.
- Order and delivery information: delivery address, billing address, delivery notes, purchased products, and order history.
- Payment information: payment method details needed to process your transaction. We do not store full card information on our systems unless required by a secure payment provider.
- Customer support information: messages, inquiries, complaint details, and service interactions.
- Technical information: device type, operating system, browser, IP address, app usage details, and diagnostic logs.
- Location information: approximate or precise location only when you allow it and when required to support delivery, address confirmation, or nearby service features.
- Marketing preferences: your consent choices for promotions, offers, and notifications.
2. How We Use Your Information
We use your information to:
- create and manage your account;
- process orders, payments, returns, and refunds;
- arrange delivery and communicate order updates;
- provide customer support and respond to requests;
- improve our website, app, catalog, and customer experience;
- send service-related notifications such as order confirmations, delivery updates, password resets, or account alerts;
- send promotional messages where permitted by law or where you have chosen to receive them;
- detect fraud, misuse, security incidents, and policy violations;
- comply with legal, regulatory, accounting, and tax obligations.
3. Sharing of Information
We do not sell your personal data. We may share information only as necessary with:
- payment gateways and payment service providers;
- delivery and logistics partners, including Armada Delivery or other approved delivery providers;
- technology, hosting, cloud, communications, analytics, and security service providers;
- government authorities, regulators, courts, or law enforcement where required by law or to protect our rights and customers.
4. Legal Basis and Consent
Where applicable, we process your information based on one or more of the following: your consent, the performance of a contract with you, compliance with legal obligations, and our legitimate business interests in operating and securing our services.
5. Cookies and Similar Technologies
We may use cookies, session storage, analytics tools, and similar technologies to keep you signed in, remember preferences, improve performance, and understand how our services are used. You can manage certain browser-level cookie preferences in your device or browser settings.
6. Data Retention
We retain personal information for as long as needed to provide services, complete transactions, maintain business and legal records, resolve disputes, enforce our agreements, and comply with applicable laws and regulations in Kuwait.
7. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, misuse, loss, or alteration. However, no online platform can guarantee absolute security.
8. Your Rights
Subject to applicable law, you may request to access, correct, update, or delete your personal data, or object to certain uses of your data. You may also withdraw marketing consent at any time. We may request identity verification before processing certain requests.
9. Children's Privacy
Our services are not intended for children who cannot legally provide consent under applicable law. We do not knowingly collect personal data from children without appropriate authorization.
10. International Processing
Some service providers supporting our operations may process data outside Kuwait. When that happens, we take reasonable steps to ensure appropriate protection for your information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the effective date. Continued use of our services after updates means you acknowledge the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, you may contact Khitan Coop through our official website channels or by email at noreply@khitan-coop.com.
Account deletion requests: You can request deletion of your account and associated data here: Account Deletion Request.
Effective date: 17 June 2026